Shipping policy

Shipping Policy

Same-business-day handling

We are committed to same-business-day handling for eligible in-stock orders. Orders with cleared payment that are received on a business day before the applicable daily carrier pickup or order cutoff are scheduled to be handed to the carrier that same business day. Orders received after the cutoff, on weekends, or on carrier holidays will be handled on the next business day. If a product page or order confirmation states a specific handling commitment, that stated commitment applies.

Shipping charges

Shipping is charged primarily at our actual or estimated carrier cost based on the package size, weight, destination, and selected service. We do not treat shipping charges as a profit center. For some large or oversized products, the actual carrier cost may be higher than the amount charged to the customer, and we may absorb part of that cost.

The shipping amount shown at checkout is the amount the customer agrees to pay. We will not add an additional shipping charge after checkout without first contacting the customer and receiving approval. If an address or shipment requires a service that was not included at checkout, we will contact the customer before proceeding.

Delivery estimates

Transit and delivery dates shown at checkout are carrier estimates and begin after the package has been accepted by the carrier. Weather, carrier delays, address issues, peak-season volume, and other events outside our control may affect delivery. Same-business-day handling refers to the time we hand the order to the carrier, not a guarantee of same-day delivery.

Tracking

Tracking information will be provided when available. Please allow time for the carrier's system to register the first scan.

Large and oversized items

Large, heavy, or oversized items may ship by a specialized service or freight carrier and may require additional transit time, a delivery appointment, or customer assistance at delivery. Any special requirement that changes the customer's charge will be discussed and approved before shipment.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Additional carrier charges caused by an incorrect address, refused delivery, or an undeliverable package may be the customer's responsibility.

Damaged or missing shipments

Please inspect the package when it arrives. If an item arrives damaged, incomplete, or incorrect, contact us promptly through the store contact form with the order number and photos of the item and packaging so we can assist with a carrier claim or replacement.

Local pickup

Local pickup is available only when it is offered during checkout or confirmed by us. Please wait for a pickup-ready notice before arriving.